Delivery Relationship Manager

Type: Full Time

Min. Experience Experienced

Remote

Full-Time

Description:

We are seeking a Delivery Relationship Manager, someone who is a great communicator and natural problem solver to help us deliver consulting services on technical and strategic direction on time and on budget. The ideal candidate has the experience to recognize project risks early, as well as the skills to identify and propose solutions, and effectively communicate with everyone invested in the project’s success. Candidates should enjoy interacting with clients in settings ranging from pre-sales to delivery and maintenance.

Our ideal candidate will have the ability to assimilate complex business propositions and use them to guide client conversations. The fundamental skills of client need and issue discovery are clearly critical here, as is the ability to dynamically switch between issue discovery and proposition qualification. These skills are necessary not only at the early stages of a client relationship but as part of ongoing deal and account management.

The candidate should also have experience in a variety of software development methodologies with an emphasis on Agile (Kanban, Scrum or others). The candidate has been, or has the desire to be, in a client-facing role and the communication skills required to do so. The candidates contributions will have a direct impact on the company as a whole, allowing them to grow quickly in a fun, exciting, and productive atmosphere.

This is a remote role that can be done from anywhere in North America. We are unable to consider candidates in NY, CA, and MA at this time).

What you’ll be doing:

Work closely with engineering, design, product, and QA to deliver the best digital products for our clients
End to end management of client engagements - detailed project plans, scope and budget definition, resource allocation, product delivery, maintenance
Organize and facilitate project timeline with clients and team, including generating estimates for project complexity and duration
Work and manage the relationship with multiple clients at the same time
Serve as point person in client communications and manage developer/client interactions
Provide leadership and mentoring to team members on project development and client management skills
Manage client relationship and expectations throughout project lifecycle
Communicate project status to all stakeholders (internal and external), work to resolve issues and problems, proactively identify project risks and make recommendations for resolution to ensure project success
Act as Scrum Master overseeing daily standups, sprint planning, demos, retrospectives, etc.
Help develop and maintain core team processes
Prepare roadmap reports for projects to both team members and clientele

You may be a good match for this role if you have/are...

4+ years of project management experience, building technology solutions in a variety of different styles (Agile, Waterfall, etc.) through the software development lifecycle
1+ years’ experience managing teams of 4-10 developers and designers
Previous experience interfacing with clients in consulting environment
Well-versed in Agile process
Experience forecasting and managing project budgets
You possess excellent verbal and written communication skills.
You have proven yourself to be a hands-on contributor who can think outside the box.
You are a strong cultural fit with [A]’s values.

Cultural Fit at [A]

You love learning, you love teaching.
You are constantly growing your own knowledge, and helping to grow the knowledge of others.
You enjoy wearing multiple hats and roles, and titles are not important to you.
You do top-quality work, manage quality, and make everything you touch better.
You are comfortable working under strict confidentiality agreements and often behind-the-scenes.
You are self-organized and manage time and resources well.
You are able to not only work alone, but also communicate within a team by sending updates, tracking time, and other forms of communication while you work.

What is [A]?

[A] is the Content Intelligence Service, and we work with clients to create a Content Intelligence System. The Content Intelligence System is a holistic set of people, processes, and tools that maximize content-ROI by ensuring content is coherent, self-aware, and quantum. By creating a Content Intelligence System, we increase the effectiveness and ROI of the content assets while reducing overall costs. [A] works holistically to build all aspects of a content intelligence system in partnership with clients and agencies. This includes not just the technology architecture and implementation, but enabling companies with the organizational muscles to drive content intelligence.

What’s Up With the Name?

Our name is easy. Just say “A.” The [A] brackets represent markup, microdata, content intelligence. The letter “[A]” represents the start, initiation, beginning of change. We are going to help change the world with intelligent content.

[A] Team Benefits

Being an [A]gent comes with its benefits. Work from anywhere. Advance your career on the leading-edge of the content and technology sciences. Earn a competitive salary, and for longtime [A]gents, participation in a profit-sharing plan. But many [A]gents find the best part of working as an [A]gent are the other [A]gents you work with and the culture at [A].

We take care of each other and we honor each other's work and contributions to the team. We work to make ourselves better and our [A] team better. We make efforts to adapt new technologies and methodologies that can help us optimize our time, and we expect you to collaborate on these efforts if you’re an expert on any of those fields. We communicate and reach out to other [A] players. We love learning. We love teaching. We write. We code. We support each other. For the right people, working at [A] feels like coming home.

Learn more about [A] at simplea.com.

If this sounds like you, then write up a cover letter letting [A] know why you want to work at [A], what you do best, and what inspires you. A great cover letter will say much more than the resume (though we'd like to see that too)

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[A] is fully distributed across seven time zones, and requires all [A]gents to be available for meetings and collaboration between 8:30 AM and 5:30 PM Central time. Does this work for you?*

Reading the description, why do you think you may be a good fit for this role?*

What are your compensation expectations for this role? (Please be specific in USD yearly salary).*

At [A] we have a deep commitment to diversity. It reflects in that [A]gents have a wide variety of ethnicities, socio-economic backgrounds, physical geographies, religious affiliations, sexual orientations, gender identities, political associations, physical abilities, and all manner of ways of thinking about the world, the universe, and our role in it.

However, there's a lot of ways in which we're the same. We're all learners and teachers, all committed to growth for ourselves, each other and [A] as a whole. Many of us are introverts at some level, and we're all comfortable working from home offices. All at [A] are smart people with good hearts, and better in our diversity.

If you join us at [A], do you agree to embrace our diversity statement?*

This role utilizes a paid traction project as the final step of the interview process.

[A] utilizes such test, or traction, projects to not only assess skills, but more importantly to assess if there is a mutual cultural fit. This also gives you insight into [A] “behind the scenes” and helps you determine if [A] is the right place for you. Traction projects are also an excellent time to onboard with [A] tools, and learn key concepts that may be new, to see if the systems and the content at [A] all fits your style.

[A] customizes each test project to the individual candidate as well as to client and internal needs at [A]. The work you will be doing on the test project will produce important and valuable deliverables and contains areas that may be involved in your [A] position. As mentioned, this is a paid project meant to be completed in your "free" time.

If you progress through our process, would you be willing to participate in a traction project?*

Human Check*